|  0817 001 2869 | 0814 218 8402
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Deliveries and Returns

DELIVERIES

Deliveries within Lagos are free, however, deliveries to other parts of the country incur charges. We also require you to pay in advance for out-of-Lagos orders either via our online payment portal or bank transfer. Orders to Abuja and Port Harcourt cost a flat rate of N1000. For deliveries to other parts of the country, please contact us on 0817 001 2869 or 0814 218 8402 for delivery rates.

Bank account details
Guarantee Trust Bank
Bank Name: Ella Matthew Ltd
Account Number: 0138740385

Stanbic IBTC
Bank Name: Ella Matthew Ltd
Account Number: 0007609193.


PLEASE NOTE;
You will be unable to change delivery address once an order has been sent out for delivery. If you would like to change your delivery address before dispatch, please contact Customer Service on 0817 001 2869 or 0814 218 8402 or E-mail us at, contact@ellamatthew.com. Public holidays are not classified as delivery days.

MOBILE TEXT UPDATES:
You will also receive mobile updates on the progress of your delivery. Please enter your mobile number at checkout. On the day of delivery, you will receive a call or text to inform you of the planned time for the delivery.
If you want to change the delivery date, please kindly reply us to confirm the next delivery time.

WHEN WE DELIVER:


LAGOS
If you order by noon on any week day, your order will be delivered on the same day. Orders placed after noon will be delivered on the next working day. A signature is required at delivery. We will call or text to notify you before attempting delivery to verify whether or not you are available and arrange a delivery alternative should you not be available.

ABUJA & PORT HARCOURT
If you order by noon on any week day, your order will be delivered within 3 working days. Orders placed after noon will be delivered in 4 working days.

OTHER STATES
Please contact us to find out about deliveries in your state.
For any questions relating to delivery, please contact us at contact@ellamatthew.com or call us on 0817 001 2869 or 0814 218 8402.

RETURNS

We will refund/exchange any product that you are not satisfied with if returned in unused condition (unworn, unwashed, and with the tags still attached) within 14 days of receipt. Customers wishing to refund will be required to return the products to our offices. Refunds will be paid in the same way you paid when you shopped i.e. we will return the cash when you paid cash, where you paid by card, we will also return funds to your card account if you prefer, we can also transfer funds to accounts in place of cash payments. Please allow three working days for refunds to be processed.

 

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